What healthy numbers look like
Run your clinic on numbers you can trust.
Allied Health Financial Metrics: a practical KPI guide for sustainable clinics. 11 KPIs, the formula for each and why it matters, free to download.
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Inside the guide
From your first KPI to your benchmarks
Most clinic owners can tell you how much revenue came in last month. This guide helps you look a little deeper, with 11 high-impact financial and operational KPIs designed for allied health clinics.
- 01p. 2
About the guide
Who it is for, and why the most successful clinic owners look past last month's revenue.
- 02p. 3
How to use it
The monthly discipline of observe, analyse and decide, and what to compare each KPI against.
- 03p. 4
Part-time staff and contractors
A quick guide to FTE, and how independent practitioners change the calculations.
- 04p. 5
Staff performance KPIs
Revenue per practitioner, gross profit % by practitioner, billable utilisation rate, labour ratio, admin to practitioner FTE ratio and patient rebook rate.
- 05p. 8
Clinic performance KPIs
Revenue per clinic or location, total completed appointments, total expense ratio, rent ratio and net profit %.
- 06p. 10
2022-2023 benchmarks
Benchmarks for physiotherapy services by annual turnover: total expenses, labour and rent.
Formulas included
What each KPI tells you about your clinic
- Revenue per practitionerIs each practitioner hitting the target set for the practice?
- Billable utilisation rateHow much paid time is spent delivering billable services?
- Labour ratioWhat share of revenue goes on wages and on-costs?
- Patient rebook rateAre patients booking follow-up appointments?
- Net profit %What is left after staff, rent, supplies and other overheads?
Why it matters, for each
From the team behind 24 clinics' finances
The primary key is the monthly discipline. Everything else follows.
These KPIs are not about micromanaging staff or chasing benchmarks for the sake of it. Each month, observe what changed, analyse how or why it happened, and decide whether to start, stop or change anything in response.
We are confident any clinic will improve its financial performance if its leaders keep to that simple monthly process.
More than a guide
When you would rather have a team behind you
Slate Accounts manages the finances for allied health clinics, from single-site practices to multi-location groups. Use us for one piece, or all of it.
- We know what healthy numbers look like
- We manage the finances for 24 allied health clinics. Because we work with so many other clinics, we know what healthy numbers look like for your clinic's finances.
- Payroll and billing that line up
- Payroll for part-time, casual, contractor and locum staff, with award rates, penalty rates and bonus schemes applied correctly. Medicare, private health and out-of-pocket payments reconciled without double handling.
- The numbers that show how your practice performs
- Revenue per practitioner, utilisation rates, cost per consultation and patient retention, not just bookkeeping.
- Support that fits around your team
- Bookkeeping, payroll or reporting on their own, or a fully managed finance function with CFO-level advice.
"We love that they have a local point of contact and enjoy working with their overseas team. Bookkeeping is one of those things you want to get handled, so that you can carry on with growing your business without any worries. Slate team is exactly that for us. Very happy!"
"Great people, great systems. Have been using Slate for over 11 years and they have always been there for us. Would highly recommend."
"Truly professional and extremely thorough. It is great to have a bookkeeping and accounts provider that I can rely on and trust."
Is handing over our finances a risk?
It is a big decision and we treat it that way. You get experienced people on your numbers and a clear process for every step of the handover.
We like our current bookkeeper.
Keep them. We can work alongside your accountant or staff, and build the service around what you need.
Your clinic's finances are in safe hands. Start with the guide.
Download it now and know which numbers to check each month.