The 11 numbers every clinic should check each month.
A practical KPI guide for allied health clinic owners and practice managers, from the team that manages the finances for 24 allied health clinics across Australia.
- 11 KPIs, each with its formula and why it matters
- A simple monthly review: observe, analyse, decide
- 2022-2023 benchmarks for physiotherapy services to compare against
11 KPIs,formulas included
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- 24allied health clinics on our books
- 200+businesses supported since 2012
- 40+finance professionals
- 30 to 50%less than hiring in-house
You know last month's revenue. Do you know what drove it?
Most clinic owners and managers can tell you how much revenue came in last month. The most successful clinics we see look a little deeper, to find where revenue can grow, where costs can come down and which levers to pull if something starts to drift.
Even with a bookkeeper or someone in-house, it is common to feel a bit lost and not fully trust the numbers in front of you. This guide shows you what to track, how to calculate it and what it is telling you.
Clearer every month.
What's inside
Everything you need to measure how your clinic performs
11 pages. 11 KPIs built for allied health, with the working shown.
How to use the KPIs
Calculate and chart each one monthly, with at least 12 months of history, against your budget or the same month last year.
Counting part-time staff
A quick guide to Full-Time Equivalent (FTE) numbers, with worked examples, so your KPIs are comparable.
Contractors and KPIs
How independent practitioners on a share of billings change which KPIs matter and how you calculate them.
Staff performance KPIs
6 measures of how each practitioner and your team are performing.
Clinic performance KPIs
5 measures of how the clinic performs overall.
Benchmarks to compare against
2022-2023 benchmarks for physiotherapy services by annual turnover: total expenses, labour and rent.
The monthly discipline
Three questions, once a month
These KPIs are not about micromanaging staff or chasing benchmarks for the sake of it. The key is looking at them every month and asking three things.
- Step 1
Observe
What are the changes or trends the metrics reveal?
- Step 2
Analyse
How or why did these changes or trends happen?
- Step 3
Decide
Do we need to start, stop or change anything in response?
Trends matter more than single numbers. Benchmarks help with the occasional sense check, but your own history is usually the most useful comparison.
And when you want more than a guide
Finance support built for allied health clinics
Slate Accounts manages the finances for 24 allied health clinics across Australia, from single-site practices to multi-location groups.
We know what healthy numbers look like
We manage the finances for 24 allied health clinics. Because we work with so many other clinics, we know what healthy numbers look like for your clinic's finances.
Payroll and billing that line up
We handle payroll for part-time, casual, contractor and locum staff, applying award rates, penalty rates and bonus schemes correctly. We also connect your practice management, billing and accounting systems so Medicare, private health and out-of-pocket payments reconcile without double handling.
The numbers that show how your practice performs
We go beyond bookkeeping to report on the measures that matter in a clinic: revenue per practitioner, utilisation rates, cost per consultation and patient retention.
Support that fits around your team
No one-size-fits-all packages. Bookkeeping, payroll or monthly reporting on their own, or a fully managed finance function with CFO-level advice. As your needs change, we adjust.
In their words
Businesses that stay with Slate for years
"Affirm Press built a very successful Australian Publishing house over a seven year period growing to 28 staff without ever having a financial overhead on the books. We did so by outsourcing all our finance work to Slate Accounts who were a diligent and trusted partner. I recommend them highly."
"Great people, great systems. Have been using Slate for over 11 years and they have always been there for us. Would highly recommend."
"Manages our bookkeeping with skill and precision and offers invaluable financial planning advice. Helped our business to thrive, ensuring our financial stability and growth."
Fair questions
Before you hand over your clinic's finances
Handing over our finances is a big decision. Why Slate?
It is a big decision, and we take that responsibility seriously. Since 2012 we have supported more than 200 businesses with a team of more than 40 Chartered Accountants, bookkeepers, payroll specialists and CFOs. You will have experienced people looking after your numbers and a clear process for every step of the handover.
We already have a bookkeeper or accountant we like. Do we have to replace them?
No. We can work alongside your current accountant or staff. You do not have to replace anyone, and we build the service around what you need.
Can you handle payroll for casuals, contractors and locums?
Yes. We handle payroll for part-time, casual, contractor and locum staff, applying award rates, penalty rates and bonus schemes correctly.
Can you connect our practice management and billing systems?
Yes. We connect your practice management, billing and accounting systems so Medicare, private health and out-of-pocket payments reconcile without double handling.
Is the guide really free?
Yes. Fill in the form and download the PDF straight away. There is no cost and no obligation.
Walk into your next month-end knowing what to look for
Download the free KPI guide and see which numbers to check in your clinic's finances.